24 h medical assistance for cyclists in Mallorca
Medical emergencies on one number, 24 hours a day, anywhere on the island. We answer in English, German or Spanish.
If you need help now
Call, or press the emergency button in the app
The app sends your exact location to our centre, even if you don't know where you are.
Have four things ready
Where you are, what happened, your name and your hotel or agency.
We answer in your language
Our centre coordinates the whole response from start to finish.
How it works
Three steps and someone is on the way
You call
A phone call or a tap on the red button in the app.
We find you
Anywhere on the island: Tramuntana, Formentor or inland.
You get care
Medical staff used to falls, fractures and heatstroke.
Coverage
Am I covered by GoSafe?
GoSafe comes through hotels, clubs and cycling agencies. If they gave you the card, you're covered.
Check my coverageWhat's included
- 24 h roadside assistanceAny day, any time.
- All of MallorcaCoast, Tramuntana and inland.
- Three languagesEnglish, German and Spanish.
The app
A red button and your exact position
- Emergency buttonAsk for help with a single tap.
- Your exact locationWe find you even if you don't know which road you're on.
- We call you backLeave your phone number and our centre will call you.
Where we cover you
The whole island, even where nobody else is
We cover the entire island, road by road. The three numbered areas are simply the ones cyclists ride most.
- The whole island covered
- Busiest cycling areas
Serra de Tramuntana
Sóller, Puig Major, Sa Calobra. Long bends and sustained climbing.
Cap de Formentor
Narrow road, traffic and wind.
Inland and Es Pla
Flat roads, heat and miles with nobody around. We'll still find you.
Who's behind it
We're part of IMS Medical
GoSafe is the cycling service of IMS International Medical Services, which runs its own 24-hour emergency medical service, five centres in Mallorca and works with the island’s main hospitals.
Partners
What backs us up
- 24/7 emergency medical serviceOur own service, every day of the year, not just the centres’ opening hours.
- Five centres in MallorcaPlaya de Palma, Cala d’Or, Cala Ferrera, Cala Egos and Playa de Muro.
- The island’s hospitalsWe work with Mallorca’s main hospitals when admission or tests are needed.
Frequently asked questions
What people usually ask us
GoSafe offers 24-hour medical assistance for cyclists in Mallorca, immediate attention in case of accidents, medical staff specialized in cycling, and coverage throughout the island. Our service includes multilingual assistance to serve international cyclists.
In case of emergency, you can call our assistance number +34 871 95 99 70, available 24 hours. You can also use our mobile app: a single tap sends your exact location to our centre for faster assistance.
GoSafe covers the entire island of Mallorca, including the most popular cycling routes such as the Sierra de Tramuntana, Cape Formentor, and the inland roads of the island. Our response time varies depending on the location, but we always strive to arrive as soon as possible.
Our assistance staff is multilingual and can assist you in Spanish, English, and German. This ensures that international cyclists can communicate effectively in emergency situations.
With the GoSafe mobile app you ask for help with a single tap: it sends your exact location to our centre and, if you wish, your phone number so we can call you. It only sends your location when you press the button, and you do not need to register. It is available for iOS and Android.
For businesses
Are you a hotel, club or tour operator?
24 h multilingual medical assistance for your cycling guests, with nothing for your team to manage.